Personalise and streamline your customer interactions
Adapt to your customers' changing needs with unprecedented speed. Interactis AI technology doesn't just provide data - it delivers actionable insights that guide your immediate response. Elevate your customer engagement by understanding their journey and responding to their needs in real time.
Live video chat with customers directly from your platform
Elevate your customer engagement with Interactis Interactive Video Call directly integrated into your platform. Seamlessly connect with your customers in real-time, providing personalised assistance, building stronger relationships, and significantly enhancing the online shopping experience.
Enhanced Customer Engagement
Interactive Video Call enables real-time interactions with customers through video chat, which can lead to deeper engagement and a better understanding of customer needs. This personal engagement can directly translate to higher conversion rates.
Increased Trust and Transparency:
Through live demonstrations and personal consultations, companies can build stronger trust with potential buyers. Trust is a crucial factor in customers' willingness to make an online purchase.
Support and Customer Satisfaction
Offering immediate post-purchase support and answers to product-related questions can further improve customer satisfaction and loyalty, which indirectly can affect the conversion rate through positive reviews and word-of-mouth marketing.
Minimization of Purchase Interruptions
The co-browsing feature in WeFace can assist customers through the buying process, reducing the likelihood of interrupted purchases. Being guided live can help customers have their questions answered and feel more confident in their purchasing decisions.
Tailored Recommendations
The ability to provide customized recommendations based on the customer's specific inquiries or preferences during a live chat can enhance the relevance and value of the offerings, which can lead to higher conversion rates.
Streamlined Sales Process
WeFace facilitates a more streamlined and efficient sales process by allowing agents to interact directly with customers, addressing concerns and closing sales in real-time. This immediate resolution enhances customer decision-making and can significantly boost conversion rates.